Shipping
We offer flat rate shipping of $13 Australia-wide and Express Post for an additional $4 per parcel.
International orders cannot be processed directly through our online checkout. However, international buyers (with the exception of the USA) are welcome to contact us at shop@taswoolcentre.com.au to arrange purchase of their requested item(s) and obtain a shipping quote.
Due to tariffs and import restrictions, we are unable to ship wool and wool products to the United States at this time.
Returns & Exchanges
Please take care when selecting your purchases. We do not offer refunds for incorrect choice, sizing issues or change of mind.
We understand that you cannot try garments on before purchasing online, so we are happy to offer an exchange or store credit on full-priced items, provided they meet the following requirements:
• Garments must be returned in new, unused condition with all original tags attached.
• Returned items that have been worn, washed, damaged or had tags removed will not be accepted and will be returned to the customer.
• The following items cannot be returned for exchange or store credit due to change of mind: underwear, hosiery, cosmetics and skincare products.
Return Postage Costs
Customers are responsible for all postage costs associated with returning items to us and for the postage costs of any replacement or exchanged items.
Original shipping charges are non-refundable where a return is requested due to change of mind, incorrect selection or sizing issues.
Any refund approved outside of our stated policy is made at the sole discretion of the Tasmanian Wool Centre and will generally exclude original shipping costs.
Faulty Items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If an item has a minor fault, we may choose to repair the item and return it to you. If the item cannot be repaired, we may provide a replacement of the same or equivalent product.
If we are unable to repair or replace a faulty item, we will provide a refund of the purchase price and reimburse any reasonable return postage costs incurred in returning the faulty item to us.
Refunds, replacements or exchanges will not be provided for:
• Items sold with faults that were clearly disclosed at the time of purchase.
• Items discounted due to known faults.
• Damage caused by unreasonable use, misuse, accidents or failure to follow care instructions.
Please take note of care labels attached to woollen garments. Where no care label is attached, information regarding the care of woollen items is available by emailing shop@taswoolcentre.com.au. Any damage resulting from failure to follow recommended care instructions is the responsibility of the customer.
Gift Vouchers
Gift vouchers are valid for three (3) years from the date of purchase and may be redeemed in-store.
Important Information
Please take care when returning items to us. We recommend using a tracked postal service, as we cannot offer exchanges, store credits or refunds for parcels that are lost in transit and not received by us.