Once your order has been processed in our system and availability has been confirmed you will be contacted to arrange payment. We accept money orders or cheque and can process payments via your Visa, Mastercard, Diners, American Express or JCB card. You can provide your credit card details to us over the phone to fax them to us if you prefer.

Please Note:

• your order may take a little longer if paying by cheque as we are required to clear the payment before dispatching your goods

• payment for overseas orders must be by credit card

We use Australia Post as our delivery service. Unless otherwise requested all orders are sent by standard mail. If the item will fit into standard Australia Post satchels the price within Australia is $8.00 for a maximum weight of 500 grams (satchel size: 355mm x 220mm) and $12.50 for a maximum weight of 3 kilograms (satchel size: 405mm x 310mm. Otherwise rates vary according to the weight and volume of the order and the destination. For more information visit the Postage Assessment Calculator on the Australia Post website.

The Tasmanian Wool Centre is committed to providing quality products to our customers. However, if you are not totally satisfied with your purchase, you may return the garment for exchange. Please read the following conditions carefully.

Return of faulty goods

If you find your garment is faulty, our policy is to repair or replace the goods or refund the price of those goods at our discretion. You must notify our office by phone, fax or email so that postage arrangements can be made. The faulty goods must be returned with proof of purchase, return address and contact number. If you have any queries regarding exchange or refund, please contact our office to discuss.

Return of non-faulty goods

With regard to goods which are non-faulty, but you wish to exchange (eg incorrect size) only unworn garments may be returned.

You must notify our office by phone, fax or email within five working days of receiving the goods. Garments must be returned in original condition, with all tags attached, and your receipt must be included as proof of purchase, along with your return address and contact number. The cost of postage is the responsibility of the purchaser. The Tasmanian Wool Centre will then send the replacement garment/s free of charge within Australia. Outside Australia, normal international postage rates will apply. If we are unable to provide a replacement garment, or a suitable alternative, either a credit or a refund will be issued, at the Tasmanian Wool Centre's discretion. Refunds will be processed using the credit card provided for the original sale and the receipt will be posted to you.